Felix Potter

Experienced senior manager and agile practitioner

Frankfurt am Main, Germany

Career summary

2015 – 2017

Syniverse

Senior Technology Director & Site GM

2013 – 2015

Syniverse

Senior Technology Director

2009 – 2013

Syniverse

Director Software Development

2006 – 2008

QM Technologies

Chief Information Officer

2001 – 2006

QM Technologies

IT Development Director

2000 – 2001

QM Technologies

IT Production Manager

2000 – 2000

Elderslie Services

Technology Team Supervisor

1996 – 2000

Rio Tinto Technology

Senior Systems Architect

1995 – 1996

InterWorld Communications

Partner/Founder – Operations & Support

1994 – 1996

Jarvis Software

Team Leader

1991 – 1994

Jarvis Software

Analyst/Programmer

Employment history

Syniverse

Würzburg, Germany

A private company in the telecommunications industry providing services to mobile network operators (MNOs) and enterprises in areas such as intelligent networking, signalling & transport, roaming, and data- & financial-clearing. Syniverse has around 2500 employees globally, and serves 1500 MNOs and enterprises in nearly 200 countries. Working for Syniverse's Mobile Messaging unit, which focusses mainly on A2P and P2P SMS and MMS gatewaying and hubbing, and related technologies.

Aug 2015 – Sep 2017

Senior Technology Director & Site GM

  • Took on the additional role of Site General Manager for the Würzburg office, consisting of 45 people across development, operations, support, routing, and administration.

Sep 2013 – Aug 2015

Senior Technology Director

  • Managed the technology group, consisting of the below development group as well as a similarly-sized globally-distributed operations group (25 people in total), both working together in an integrated DevOps manner.

May 2009 – Sep 2013

Director Software Development

  • Managed the software development group, consisting of four development teams (14 developers), using a highly agile development methodology based on Scrum and Extreme Programming (XP).

Relocating to Germany & travelling

Frankfurt am Main, Germany

In May 2008 I relocated from Australia to Germany, and until early 2009 was focussed on managing the construction of a pair of investment properties in Australia while also travelling extensively throughout Europe.

QM Technologies

Sydney, Australia

A public company (ASX:QMT) providing business process outsourcing (BPO) services in the area of customer communication management to many of Australia’s largest companies. Around 500 employees (100 of them in IT-related roles) and one of the top two companies in its industry. 24x7 operations, processing billions of transactions annually.

Aug 2006 – Apr 2008

Chief Information Officer

  • Managed the National Technology Group (NTG) containing up to 45 people distributed nationally, and with an operating budget of around $5M per year.

Jul 2001 – Jul 2006

IT Development Director

  • Managed a group of up to 20 people distributed over three locations, and with an operating budget of around $2M per year.

Dec 2000 – Jun 2001

IT Production Manager

  • Managed a team of eight developers to develop document composition applications for one of the largest insurance companies in Australia, working in an integrated manner with the client organisation.

Elderslie Services

Sydney, Australia

A private company that provided technology services to companies in the Elderslie group, as well as to external organisations. The main services were software development, application hosting, and helpdesk.

Apr 2000 – Nov 2000

Technology Team Supervisor

  • Managed a team of five people consisting of software developers, IT operations staff, and helpdesk staff, as well as various consultants.

Rio Tinto Technology

Perth, Australia

A division of the Rio Tinto mining group, providing technology services to Rio Tinto business units, covering 35,000 employees globally. The services included software development and knowledge management consulting.

Dec 1996 – Apr 2000

Senior Systems Architect

  • Led development teams of up to eight people on projects of up to 18 months.

InterWorld Communications

Perth, Australia

A three-person partnership with five employees, and one of the largest Internet service providers (ISPs) in Perth at the time, as well as one of Perth’s first web and e-business development companies.

Feb 1995 – Feb 1996

Partner/Founder – Operations & Support

  • Created a successful ISP with two business partners soon after leaving university.

Jarvis Software

Perth, Australia

A private company that developed and sold its own software products, as well as providing consulting and contract programming services.

Sep 1994 – Dec 1996

Team Leader

  • Led development teams of up to six people on projects lasting up to six months.

Jul 1991 – Sep 1994

Analyst/Programmer

  • Designed and constructed software modules and systems, independently and as part of teams of up to five developers.

Education history

University of Western Australia

Perth, Australia

UWA is a leading Australian research university, and is ranked in the top 100 universities globally.

Jan 1991 – Jun 1995

Bachelor of Science

  • Double-major in computer science & information technology